CUSTOMER SUPPORT
Welcome to ODI Customer Support, where 100% Satisfaction is our business.
Inside Sales
The role of Inside Sales at ODI is to track, prioritize and coordinate orders
through manufacturing to delivery. A top priority for Inside Sales is to ensure
requirements are in line with the customers' system needs based upon a
combination of integrated systems experience, and customers' feedback through
ODI's External Sales team and Account Managers. Inside Sales is a part of a
collaborative support team assigned to each customer. Our seasoned team is
dedicated to service, ensuring proactive action, and follow through on orders.
Please feel free to call (386) 236-0780, E-mail, or Fax (386) 236-0906
Sandra Poehlman
Inside Sales Manager
Extension 1343
spoehlman@odi.com
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Carolyn Blankenship
Sr. Account Representative
Extension 1393
cblankenship@odi.com
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Jody Ford
Sr. Account Representative
Extension 1403
jford@odi.com
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Your input is very valuable to us, so if there is anything we can do to improve
our service, please let us know.
Global Field Support
We have a team available 24 / 7 to respond to your field needs. ODI is manned by
a 24 hour dispatch service supported by an emergency response team complete
with engineering, QA, manufacturing, and Inside Sales at your disposal.
Field Service Support can be contacted at any hour through our main switchboard
in Daytona Beach by calling (386) 236-0780.
In the event of an emergency, please call (386) 236-0780.
For routine scheduling you also have the option of using the online
Field Service Order Form. This form contains the questions typically
asked when scheduling field service activity. This group is managed by our
field service team, and the field support group. Using this for scheduling /
re-scheduling enables the entire group to be "on board" with your needs.
ODI Request for Return Authorization
If you wish to return a product manufactured by Ocean Design Inc. (ODI), simply
fill out the online Request
for Return Authorization form.
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All returns require a Return Authorization number, whether the return reason is
for warranty, damage or any other type. Returns without a Return Authorization
number may delay processing your return.
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All returns must be packed securely (in original shipping cartons where
possible) to prevent shipping damage.
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All shipping cartons must be clearly marked with the RA number on the outside.
Freight charges on all returned products shall be paid by the consignor.
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